Refund policy

Return and Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To request a return, please contact us at dotandolive@outlook.com. Please include your order number and details of the item you wish to return.

If your return is accepted, we will provide you with instructions on where to send your item.

Returning an item

You must send the item back within 14 days after requesting a return.

Unless the item is faulty, damaged or incorrect, you are responsible for the cost of returning the item.

Items should be returned in a suitable condition. You may handle an item as necessary to inspect it, but you may be responsible for any reduction in value caused by handling beyond what is necessary to establish its nature, characteristics and functionality.

Damaged, faulty or incorrect items

Please contact us as soon as possible if your item arrives damaged, faulty or you have received the wrong item. We will work with you to resolve the issue.

Your statutory consumer rights are not affected.

Refunds

Once we receive your returned item, or receive appropriate evidence that you have sent it back, we will process your refund within 14 days, in accordance with your statutory rights.

Refunds will be made to your original payment method. The original standard delivery charge will also be refunded where required by law. Any additional cost for an upgraded delivery service will not be refunded.

Exchanges

If you would like a different item, the easiest option is usually to return your original item and place a new order.

Exceptions

Some items may be excluded from cancellation or return where permitted by law, such as personalised or bespoke items.

This policy does not affect your statutory rights.

Return address

Please use the return address provided to you when your return is approved.